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What is Customer Harassment Policy?

A case of customer harassment is defined as a seller issuing threats to a buyer, or used profanities and/or hate speech in their communications with the buyer. The seller would have violated the Seller Behaviour Policy with the below mentioned behaviour and may be issued up to 48 points under the Non-Compliance Policy
 
For more information on the Non-Compliance Policy, please refer to Non-Compliance Policy

Seller Behaviour Policy: Types of Customer HarassmentPossible Consequences
(1) Customer Harassment – Causing Bodily HarmUp to 48 points
(2) Customer Harassment – Issuing Threats to BuyersUp to 48 points
(3) Customer Harassment – Sending SPAM MessagesUp to 2 points
(4) Customer Harassment – Use of Profanities/Hate SpeechUp to 2 points

 
If you have received a notification that you had violated our policy and you would like to file appeal request, you may do so

  1. Causing Bodily Harm

This is defined by a verified case of a seller in the course of committing assault, causing bodily harm/physical hurt to any PERKKART buyer or PERKKART employee, within or out of the course of a sales transaction. It is important to note that this is also a statutory offence where a seller may potentially face prosecution.
 
A seller, who is found guilty of causing bodily harm to a buyer or PERKKART employee, will be issued up to 48 Non-Compliance points.
 
On the other hand, PERKKART also cares about the safety and well-being of our sellers. During a transaction, if you are physically hurt by your PERKKART buyer or our employees, you are strongly advised to report it to the local law authorities. You should also inform us of this incident.
 
If you have received a notification that you had violated our policy and you would like to file appeal request, you may do so.

  1. Issuing Threats to Buyers or PERKKART employees

PERKKART does not tolerate threats of any kind, using any method including phone calls, text messages, emails or on our public communication spaces (example: reviews, Q&As).
 
Example: “If I do not get a response from you by tomorrow about your cancellation request, I will come over to your house and beat you up.”
 
Under such circumstances, when a seller has been proven to have issued threats to a buyer, the seller will be issued up to 48 Non-Compliance points.
 
On the other hand, PERKKART also cares about the safety and well-being of our sellers. If you receive a threat from a buyer, you are strongly advised to report it to the local law authorities. You should also consider informing your telecommunication service provider if the threat was made by telephone.

  1. Sending SPAM messages

We do not allow our sellers to send spam to our buyers. Spam is a message, or part of a message that is both unsolicited and commercial in nature. Unsolicited means that recipient did not request for the message. Commercial in nature means that the message discusses, buying, selling and/or trading of goods and services.
 
Some examples

  • Unsolicited email or SMS offers sent to potential buyers
  • Messages sent to a buyer on a mailing list without that buyer’s prior permission
  • Invitations to join a mailing list that aren’t related to your store on PERKKART
  • Offer to buy products out of PERKKART Platform
  • Using PERKKART IM to send unsolicited messages about commercial offers to buyers

Any breach of PERKKART’s Seller Behaviour Policy may result in issuance of up to 2 Non-Compliance points

  1. Profanities and Hate Speech

In our continuous effort to make PERKKART a trusted platform with wonderful shopping experience, we do not allow our sellers (or buyers) to use profanities and/or hate speech in their communication on the PERKKART platform.
 
Any breach of PERKKART’s Seller Behaviour Policy may result in issuance of up to 2 Non-Compliance points.
 
On the other hand, PERKKART is also dedicated to creating a comfortable selling environment for our sellers. If a buyer uses profanities and/or hate speech in their communication with you, or in a review or rating comment, please inform us.

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