What actions will a seller account face?
When you have been issued 12 non-compliance points and above, your seller account will face certain restrictions:
|12 points||Restricted from listing new products for 7 calendar days|
|24 points||Restricted from listing new products and limited traffic for 14 calendar days|
|36 points||Restricted from listing new products and all products deactivated for 21 calendar days|
|48 points||Seller account will be deactivated|
A seller will only receive up to 16 non-compliance points within 7 calendar days. Except for Sellers who are issued with 48 Non-Compliance points.
A seller’s account will be deactivated once he accumulates 48 non-compliance points or more. Depending on the severity of a non-compliant action, PERKKART may decide to deactivate seller accounts immediately even if the seller has not accumulated the maximum number of non-compliance points.
More information on the Non-Compliance Points can be found below
How often are the points levied?
PERKKART tracks non-compliant actions daily. All non-compliance points will also be updated in a seller’s account daily.
Does PERKKART reset the points?
PERKKART will reset a seller’s non-compliance points every 365 days, beginning from the date the non-compliance point was issued. A seller account termination, due to an issuance of 48 or more non-compliance points, is final. A terminated seller account will not be reactivated after 365 days.
How will the seller be notified of his/her non-compliance?
An email will be sent to the seller to notify of their non-compliance action and consequences.
If you have received a notification that you had violated our policy and you would like to file appeal request.
Overview of Non-Compliance Points Chart
– Click on the topic to get more information on the respective policy and the seller account-related consequences.
|Seller Non-Compliance Points Chart||Possible Consequences|
|(1) Intellectual Property Rights Policy||Product Locked + up to 48 points|
|(2) Prohibited and Controlled Products Policy||Product Locked + up to 48 points|
|(3) Content and Catalog Policy||Product Locked + up to 2 points|
|(4) Fair Trading Policy||Up to 48 points|
|(5) Seller Behaviour||Up to 48 points|